Biz Profile: Wynnewood Lanes

Posted by Royal Bank America on Sep 12, 2011 in Small Business Blog | 249 comments

Bowling is as American as Apple pie and for one local business, Wynnewood Lanes, success is as simple as observing the golden rule – treat the customer as you would want to be treated. Since it’s opening in 1962, this family business has lived by this simple creed as generations of patrons can attest.   Partners Tony Amarosa, Gloria Amarosa Smith and Tom Thomas and their employees strive to make each customer’s experience a pleasant one, and their attention to detail and commitment to this goal is impressive . This was evident the moment I began speaking to Tom about the business. Tony, Gloria and Tom all feel that the success of their business is based on their customers.

When asking Tom what 3 key pieces of advice he and his partners would like to share with others he said “first and foremost, do not ignore your customers, be thankful that you have customers, they are what makes your business flourish. Secondly, field all questions with a smile, no matter how difficult the question or customer, and assure them that they are being treated with the utmost respect and that you will do the very best to make them happy. Finally, lead by example. As small business owners Tom feels that they have a responsibility to set the standards for employee’s to follow. If you show your employees that you have unparalleled customer service skills and expect nothing less, you are on the road to growing a successful business.”

It’s all smiles for the 15 employees working at Wynnewood Lanes (12 in the bowling area and 3 in the lounge, the Beer Frame Bar) as they ensure that the customer is having a great time, all the time. They pride themselves in providing a great atmosphere for, parties, corporate events and charity fundraisers, as well as couples and families who drop in to bowl a few frames. Over the years they have coordinated  various charity events hosted by  the Philadelphia 76ers, WPHT/WOGL – 1210AM/Oldies 98.1 and the ACS Relay For Life, helping the organizations raise tens of thousands of dollars to fund research projects in our area. Tom said their biggest complement is when they receive repeat business, especially when that business helps the community and with their success rate these past 40 years, they are on the right path.